Welcome to Feedback Stage. This Privacy Policy explains how we collect, use, store, and protect user information on our platform. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following information from users and visitors to our platform:

  1. Registration Information: Name, email, password, and other details needed to create an account.
  2. Browsing and Device Data: Information about the device, IP address, browser, geographical location (obtained via IP API), login data, and other site activity information.
  3. Feedback and Responses: Data entered in forms, such as feedback responses, NPS ratings, and other comments made by respondents.
  4. Payment Information: Payment data for plan subscriptions is processed through third parties (e.g., Stripe). We do not store banking or credit card information on our servers.

2. Use of Information

The collected information is used to:

  1. Platform Operation: Customize the user experience, provide and manage services, respond to requests, and improve platform functionality.
  2. Analysis and Reports: Generate reports and statistics on feedback and ratings for platform administrators.
  3. Communications: Send notifications about updates, customer support, promotional information, and other relevant communications.
  4. Security and Legal Compliance: Protect the platform’s security, investigate violations, and comply with legal obligations.

3. Data Sharing

Feedback Stage does not share users' personal data with third parties, except:

  1. Service Providers: Third parties that assist us in operating the platform, such as hosting providers, payment processors, and analytics services.
  2. Legal Requirements: When required by law, court order, or to protect the rights, safety, and property of Feedback Stage and its users.

4. Storage and Security

  1. Storage: Data is stored on secure servers and is only accessible by authorized personnel, who are obligated to maintain the confidentiality of the information.
  2. Security: We implement appropriate security measures to protect data against loss, theft, unauthorized access, alteration, and destruction. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.